Frequently Asked Questions
Find answers to common questions or contact our support team.
You can add a new account by scanning a QR code, entering manual details, using a URL with the otpauth scheme, selecting a QR code photo from your gallery, or importing accounts from the Google Authenticator app.
If you have a premium subscription, you can use the iCloud Sync feature to transfer your accounts to your new iOS device. Even without a premium subscription, you can back up your accounts on your old device and restore them from the backup file on your new device.
Yes, all data synced via iCloud is encrypted end-to-end using your device passcode. Not even Apple can access your authentication secrets.
Most code issues are caused by time sync problems. Go to Settings > Time Correction and tap "Sync Now". If the problem persists, ensure your device's automatic time setting is enabled.